Shipping, Returns & Refunds policy
Shipping Policy
Processing Time: Orders are processed within 2–4 business days after payment confirmation.
Shipping Time: Standard delivery timelines vary depending on your location. You will receive a tracking number once your order has been dispatched.
Packaging: All jewelry is securely packed to ensure it reaches you in pristine condition.
Delivery Responsibility: House of Venust is not responsible for delays caused by courier services or circumstances beyond our control (e.g., weather conditions, customs delays, or incorrect addresses provided by the customer).
You are entitled to cancel your order within 30 days without giving any reason for doing so.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail kanishk.nitishukla@gmail.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Returns & Refunds
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
The following goods cannot be returned:
The supply of goods made to your specifications or clearly personalized.
The supply of goods which according to their nature are not suitable to be returned, for example goods which deteriorate rapidly or where the date of expiry is over.
The supply of goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
We only accept returns and exchanges if the product is received damaged or defective.
To qualify for a return or exchange:
Unboxing Video Requirement: The customer must record a clear, continuous unboxing video from the moment the parcel is received until the product is fully unwrapped. This video must clearly show:
The unopened package with the shipping label visible.
The complete unboxing process.
The defect or damage on the product.
Proof Submission: The unboxing video must be sent to us via our website contact form or emailed to support@houseofvenust.com within 48 hours of receiving the product.
Approval Process: Once our team verifies the proof and claim, we will arrange an exchange for the same product or a similar item of equal value.
Non-Eligible Cases:
No return/exchange will be accepted without an unboxing video.
Claims made after the 48-hour window will not be considered.
Returns/exchanges will not be accepted for reasons such as change of mind, size preference, or style preference.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail kanishk.nitishukla@gmail.com